Privacy Policy

  1. General
  2. What personal information do we collect and how we will use it?
  3. Sharing your personal information with third parties
  4. Security
  5. Direct marketing
  6. Access to and amending your personal information
  7. Changes to our privacy policy
  8. Contact us
  9. Further information

1. General

This privacy policy explains how we use any personal information we collect about you, and your rights to access and correct the personal information we hold about you. Colono Ltd ("Colono"), respect the right to privacy of every individual who visits our site, mobile site or apps ("Digital Channels"), or who otherwise receives services from us or who participates in activities connected with Colono Coffee Shop.

2. What personal information do we collect and how we will use it?

We may collect the following information about you:

  • Registration information, including your password;
  • Demographic information;
  • Contact details including title, name, date of birth, age, postal and email addresses, postcode and contact telephone numbers;
  • Details about your employment status;
  • Communication preferences;
  • Feedback;
  • Details of your gender; and
  • Computer or device information (e.g. your IP address and operating system).

We may use your information for the following purposes:

  • Administration of our Digital Channels;
  • Administration and management of our promotions – you should check the applicable terms and conditions of the promotion for further information;
  • Obtaining feedback (i.e. customer satisfaction);
  • Business, website and consumer analysis and reporting; and
  • Correspondence between us, including where you use our 'Contact us' form.

Although it is not Colono’s intention to collect any personal information and/or sensitive personal information (e.g. in respect of race or ethnic origin; political opinions; religious or similar beliefs; physical or mental health or condition; sexual history or orientation; trade union membership; and/or any criminal offences or related court proceedings) about you when obtaining customer feedback or conducting market research studies (for example, through “Any Other Comments” or “free text” type sections in customer satisfaction surveys or market research studies), if any personal or sensitive personal information is inadvertently collected in this way such information will be securely deleted and will not be retained by Colono or any third parties who provide services to Colono.

3. Sharing your personal information with third parties

We may disclose your personal information to:

  • Any third party where we are under a legal duty to do so, or in order to enforce or protect any of our rights, property or safety (or those of our customers).
  • Third parties who provide certain services to Colono (e.g. IT service providers and service providers who administer customer satisfaction surveys and market research studies on behalf of Colono).
  • Third parties may also collect certain personal information about you on Colono’s behalf. Where personal information is processed on our behalf by third parties we put measures in place to keep your information secure.

Our Digital Channels contain links to other websites, mobile sites and apps and certain services provided by third parties (e.g. Wi-Fi services available in Colono Coffee Shop) is available for use by customers. This privacy policy only applies to our channels and services. When you link to other websites, mobile sites, or apps, or use services provided by third parties (e.g. Wi-Fi services available in Colono Coffee Shop) we are not responsible or liable for them. You should read the privacy policies for those linked sites, apps or services before you submit any personal information to them.

4. Security

Colono Ltd takes the security of any personal information we hold very seriously.

All of our servers are housed in a secure environment with high levels of physical security. However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our site: any transmission is at your risk. Once we have received your information, we will handle it in accordance with our usual practices. Where you have chosen a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5. Direct marketing

We would like to keep you informed of Colono news and offers by post, phone, email, text and other electronic means. If you have agreed to receive such marketing communications you may opt out or change your marketing preferences at any time by contacting us.

6. Access to and amending your personal information

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove personal information you think is inaccurate by contacting us here. You also have the right to request a copy of the personal information that we hold about you - to do so, please contact us.

7. Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated in September 2016.

8. Contact us

If you require further information or have any questions regarding this privacy policy, then please email: info@colono.co.uk, telephone, or write to us:

9. Further information

This site is operated by Colono Ltd (company number 08332744 and VAT number 00 -), whose registered office is: 118 Brent Street, London NW4 2DT, United Kingdom.

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